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© 2020  by Pamela Moss Limited | Privacy Policy 




In order to obtain your preferred appointment day and time we do ask that, where possible, you book as far in advance as may be permitted. To secure appointments of 2 hours or more we require a booking deposit which will be used as a partial or full prepayment for your treatment on the day. We will always do our very best to accommodate your schedule and preferences with appointment availabilities. However in instances where we cannot immediately fulfil your request, we offer a Priority List which is referred to daily when instances of cancellations and appointment availabilities occur.


When you arrive we may be with another client, if we are not available to greet you please take a seat, help yourself to a drink and grab yourself a magazine. We will then be with you as soon as possible. 

Before your treatment

For new clients, we do ask that you arrive 15 minutes prior to your appointment so that we may orientate you with the clinic and complete all necessary paperwork. If, by chance, you are running late, we ask you to please phone the clinic on 01420 550164 at your earliest convenience so that we may prepare accordingly. We do advise that you avoid the use of sunless tanning products/beds on the face, neck and decollete for 7 days prior to your appointment. Please make a note of the details of your current home regime, your skin concerns and any recent peels, laser or corrective treatments, eyebrow tattooing, injectables and waxing that you may have recently carried out in the prior weeks before your appointment.

For any treatment bookings you are not permitted to consume alcohol 48 hours before or after your appointment. If you have consumed alcohol you must alert the Doctor as it may not be safe or recommended to proceed.

Children and Infants

We love little ones but please use your time with us to relax and indulge yourself.  We regret that we are unable to accept children and infants in the clinic as we do not have the facilities or physical space for buggies and prams in the clinic. Furthermore, the clinic contains equipment that is delicate and may, if interfered with, pose a danger to children, whether unsupervised or supervised.


Cancellations and Booking Fees

For more information on our bookings and cancellation policy see here 

Gift Certificates

Gift certificates may be purchased from the clinic for your convenience. They may be gifted under the name of a particular treatment, or simply as a monetary value, the choice of which is at your discretion. Gift Certificates are valid for 12 months from the time of purchase. We do offer a complimentary gift wrapping service and are more than happy to have your voucher posted to the recipient should you wish to do so. Please call your local clinic or visit us for more information.